Terms & Conditions
1. Scope of Application and Contracting Party
These General Terms and Conditions (GTC) apply to all orders placed by the customer through the online shop "CapUniverse" of
ANTHEC GmbH & Co. KG, Willy-Brandt-Weg 36, 48155 Münster
Managing Directors: Andre Beelmann, Thomas Klatt and Jérôme Louis
Münster Local Court - HRA 9122
VAT Identification No.: DE277126466
Phone: 0251 93216997
Fax: 0251 32265413
Email: support@capuniverse.com
represented by the general partner ANTHEC Verwaltungsgesellschaft mbH (Münster Local Court - HRB 13145), itself represented by the managing directors Andre Beelmann, Thomas Klatt and Jérôme Louis.
2. Ordering Process and Conclusion of Contract
(1) The presentation of our products on the shop pages does not yet constitute a legally binding offer, but rather an invitation to order. The customer has the option of selecting and ordering products on our shop pages. Once the desired product has been found, it can be placed in the shopping cart on a non-binding basis by clicking on the shopping cart icon. The products in the shopping cart can be viewed and removed at any time. If the customer wishes to purchase the products in the shopping cart, they click the "Checkout" button. After entering their details and selecting the payment method, the customer reaches the order page, where the entries can be reviewed and corrected once again. By clicking the "Buy Now" button, the customer submits a binding order for the goods contained in the shopping cart.
(2) The purchase contract is concluded when we accept the order by sending an order confirmation by email immediately after receipt of the order. Delivery of the goods within 5 days shall be equivalent to an order confirmation.
(3) The text of the contract is stored on our internal systems. Our GTC can be viewed and printed at any time on our website. The order data and the GTC will also be sent to the customer in text form. For registered customers, the order data remains accessible in our shop system after the order has been placed.
(4) The contract languages available for the conclusion of the contract are: German.
3a. Right of Withdrawal
Consumers have a statutory right of withdrawal of 14 days.
Withdrawal Instructions
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you or a third party other than the carrier and indicated by you acquired physical possession of the last good.
To exercise the right of withdrawal, you must inform us (ANTHEC GmbH & Co. KG, Returns Department, Willy-Brandt-Weg 36, 48155 Münster, Phone: 0251 93216997, Fax: 0251 32265413, retoure@capuniverse.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
3b. Model Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it back to us.)
– To CapUniverse.com, ANTHEC GmbH &, Co. KG, Willy-Brandt-Weg 36, 48155 Münster, Phone: 0251 93216997, Fax: 0251 32265413, Email: retoure@capuniverse.com:– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
3c. Voluntary Contractual Right of Return of 100 Days
For all purchases made through the online shop "CapUniverse", we grant the customer, in addition to the statutory right of withdrawal, a voluntary contractual right of return of 100 days.
This right of return allows the customer to withdraw from the contract even after the expiry of the statutory 14-day withdrawal period, by returning the goods within 100 days to the following address:
ANTHEC GmbH & Co. KG, Returns Department, Willy-Brandt-Weg 36, 48155 Münster
The period for the voluntary contractual right of return begins on the day after the customer or a third party other than the carrier and indicated by the customer acquired physical possession of the last good. Timely dispatch of the goods is sufficient to meet the deadline.
Exercising the voluntary right of return requires that the goods have only been worn or tried on for fitting purposes, as would be customary in a retail store, and that the goods are returned to us complete, undamaged and in their original sales packaging. In the event of a return, the customer can register the return via our returns portal and generate a return label there.
For the refund, we will use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer.
The voluntary contractual right of return does not apply to the purchase of gift vouchers.
The voluntarily granted contractual right of return does not affect the customer's statutory rights and claims. In particular, the statutory right of withdrawal and the statutory warranty rights remain fully unaffected.
4. Payment and Delivery Terms
(1) The purchase price is due immediately upon placing the order. The prices include statutory value-added tax and packaging.
(2) Shipping costs are charged in addition and are shown separately on the invoice. Shipping costs vary depending on the shipping method and the destination country. For deliveries outside the EU, additional customs duties, taxes and fees may apply. Further details on this, as well as a shipping cost table, can be found under the "Shipping Information" link in our shop.
(3) The payment methods available at any given time are shown to the customer during the ordering process. The availability of individual payment methods may depend in particular on the country of delivery and the order value. Further details on payment processing will be provided to the customer upon selection of the respective payment method.
(4) If the customer defaults on payment, the statutory provisions on default interest shall apply. We reserve the right to prove further damages.
(5) Unless otherwise agreed, delivery shall be made to the delivery address specified by the customer. The shipping methods, shipping service providers, costs and estimated delivery times available during the ordering process depend in particular on the destination country and will be displayed to the customer before the order is completed. Further details can be found in the "Shipping Information" section of our shop.
5. Liability for Defects
We are liable for defects in accordance with the statutory provisions.
6. Retention of Title
The goods remain our property until paid for in full.
7. Applicable Law
German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). In the case of consumers, this choice of law shall only apply insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.
8. Data Protection
We respect and protect the customer's personal data. The customer's data is used by us exclusively within the framework of the statutory provisions. For further details, please refer to our Privacy Policy.
9. Final Provisions
Should any provision of these terms be or become invalid, the remaining terms shall remain in full force and effect. The invalid provisions shall be replaced by the applicable statutory provisions.